www.ocanova.ca

Last Update: February 3rd, 2026

 

 

These terms and conditions (« Terms and Conditions ») govern the use of www.ocanova.ca.

 

www.ocanova.ca (the « Site ») is owned and operated by Ocanova Inc.

 

Ocanova Inc. is the data controller and can be contacted at:

policies/politiques@ocanova.ca

 

Ocanova Inc.
1700-2001, Robert Bourassa blvd., Montreal, Quebec, H3A 2A6

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to always abide by them.

 

Intellectual Property
All content published and made available on our Site is the property of Ocanova Inc. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Age Restrictions

The minimum age to be a Vendor on our Site is 18 years old. By using this Site, you agree that you are 18 years old or older. We do not assume any legal responsibility for false statements about age.

 

Acceptable Use
As a Vendor of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

·        Harass or mistreat Customers or other Vendors of our Site;

·        Violate the rights of Customers or other Vendors of our Site;

·        Violate the intellectual property rights of the Site owners or any third party to the Site;

·        Hack into the account of Ocanova, or a Customer’s profile; or

·        Act in any way that could be considered fraudulent.

 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your Contract with Ocanova.

 

Admissible Use Policy

As the business owner, you bear ultimate responsibility for your operations. When using our Services, you are required to comply with all platform rules, partner agreements, and applicable laws.

 

As a Vendor on our platform, it is your responsibility to know and comply with all applicable legal requirements for your products. Using the Ocanova platform for any illegal activity in your jurisdiction is strictly prohibited. While we recognize that laws and regulations can be complex, as a merchant, you are responsible for understanding and complying with all relevant legal boundaries in the markets you serve. Your decision to sell in a particular market implies a commitment to serious engagement and compliance.

·        Bilingual labeling: Canada's Consumer Packaging and Labelling Act requires mandatory information on consumer products to be displayed in both English and French.

·        All Vendors must uphold ethical commercial standards. The Ocanova platform prohibits any activities that violate the social contract of commerce, including threatening or inciting violence against individuals or groups, and selling products that promote intentional self-harm.

·        Adherence to our agreements is mandatory and our Contract is crucial to our platform's operation. This Contract legally binds you as a Vendor and specifies the rules you must follow.

·        We require all Vendors to act in good faith. Failure to do so may result in Account termination or suspension. We will not tolerate attempts to manipulate our systems or circumvent our rules. This includes fraudulent behavior against Ocanova, other vendors, or customers, as well as malicious practices like sending spam. While our priority is to minimize business disruption, such violations often necessitate account termination.

 

The listing of any prohibited product in a Vendor’s Store will result in a $1,000 fine and the immediate termination of the Vendor's account (see section 5.7 – Fines, Suspension and Termination in the Vendor Agreement and Terms of Service).

 

Prohibited product types on Ocanova

Prohibited product types on our platform include, but aren't limited to, the following examples:

 

Controlled and prohibited substances

·        Drugs and drug-related products are prohibited.

·        Alcohol and tobacco: The sale of alcoholic beverages, tobacco products, and related items, such as e-cigarettes and vaping products, is heavily restricted and prohibited.

·        Cannabis and paraphernalia: The sale of cannabis, CBD products, THC, and drug paraphernalia (including bongs and pipes) is prohibited.

·        Drugs and medical devices: Prescription drugs and over-the-counter medications are prohibited. The sale of certain regulated medical devices and products with unsubstantiated medical claims are also prohibited.

·        Hazardous materials: Items that are radioactive, explosive, highly flammable, toxic, or otherwise dangerous are prohibited. 

·        Health supplement products from unlicensed Vendors are strictly prohibited.

 

Weapons and related items

·        Firearms and explosives: The sale of firearms, ammunition, explosive materials, fireworks, and replica weapons is strictly prohibited.

·        Knives and other weapons: Many types of knives, such as switchblades, daggers, and martial arts weapons are prohibited.

·        Lock-picking devices: Tools intended for lock-picking and theft are prohibited. 

 

Animal and human products

·        Live animals and illegal wildlife: The selling of any live animal species, pets, insects, marine mammals, as well as parts or products from endangered or threatened species, is prohibited. This includes items made from ivory, cat, or dog parts.

·        Human remains: Human body parts, fluids, and remains are not permitted, including items like hair, teeth, and nails.

 

Recalled and unsafe products

·        Recalled items: It is illegal to sell products that have been recalled by a manufacturer or government agency, including Health Canada.

·        Uncertified electronics: Electrical products that not certified in accordance with the Canadian Electrical Code (CEC) are prohibited.

·        Children's products: Health Canada has banned several products for children due to safety risks, such as baby walkers and certain jewelry containing high levels of lead.

·        Magnets: High-powered magnets or magnet sets that can be swallowed are prohibited.

 

Intellectual property and counterfeit products

·        Counterfeit and knockoff products: Selling counterfeit, illegally replicated, or unlicensed merchandise is strictly prohibited.

·        Pirated media: Unauthorized or recopied media, such as movies, music, and software, is prohibited.

·        Patent, trademark or copyright infringement: Selling products that infringe on someone else's patent, trademark or copyright is prohibited.

 

Other restricted or prohibited items

·        Offensive content: Items that promote violence, hatred, or illegal activity are prohibited.

·        Adult content: Mature and adult content or services, or products that have nudity are prohibited.

·        Money and financial products: All currency, coins, counterfeit money, and all cash equivalents are prohibited.

·        Digital products: All products delivered by digital download, such as e-books, software, and digital accounts are prohibited.

·        Pesticides: Pesticides that are illegal according to Health Canada are prohibited.

·        Gambling products are prohibited.

·        Electronic devices used to jam, block or interfere with other electronic devices to disable or alter their functions are prohibited.

·        Electronic devices intended primarily for the hidden or unauthorized recording of communication are prohibited.

·        Hazardous and non-shippable materials are prohibited.

·        Baby products and toys that do not conform to the Canada Consumer Product Safety Act are prohibited.

·        Digital currencies, securities and other investment related products are prohibited.

·        Warranties, service plans, contracts and guarantees are prohibited.

 

 

Sale of Products

These Terms and Conditions govern the right to feature your products on our Site.

The following categories of products are available on our Site:

·        Arts and crafts;

·        Automotive;

·        Baby products;

·        Beauty products;

·        Books;

·        Clothing, shoes and hand bags;

·        Electronics;

·        Grocery products;

·        Health products;

·        Home living (exterior);

·        Home living (interior);

·        Household products;

·        Jewelry and watches;

·        Music products;

·        Office supplies and school supplies;

·        Pet supplies;

·        Sports and recreation equipment;

·        Tools and hardware products;

·        Toys and games;

·        Travel products;

·        Video games and DVD’s;

 

These Terms and Conditions apply to all the products that are featured on our Site which include all products listed as being out of stock. All information, descriptions, or images that you provide about your products are as accurate as possible.

 

Third Party Goods and Services

Our Site may offer services from third parties. While we meticulously choose appropriate third-party services, we cannot guarantee the quality or accuracy of these services made available by third parties on our Site.

 

Payments from Customers

We accept the following payment methods on our Site:

·        Shopify Payments Portal; which includes

·        Major Credit & Debit Cards, Shop Pay, Apple Pay and Google Pay.

 

Shipping and Delivery

When customers purchase your products on our Site, the goods will be delivered through one of the following methods:

·        You use a shipping option that you are already using and familiar with.

 

Delivery must take place as soon as reasonably possible.

 

You will be required to pay delivery charges directly to the shipping company that you are doing business with.

 

Returns

Vendors are solely responsible for establishing their own return policies. We will display your return policy before a customer completes their purchase.

Your return policy must be prominently displayed within your Store.

 

Product Warranties

If a warranty applies to your product, it must be displayed in the product description.

                                                                        

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Limitation of Liability

Ocanova Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Ocanova Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Quebec.

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Modifications

We may update these Terms and Conditions periodically to comply with legal requirements and to reflect changes in how we operate our Site and the expected Vendor behavior. We will inform all Vendors of any changes by email to your Primary Email Address. When we amend these Terms and Conditions, we will update the date of the last modification in « Last Update » at the top of these Terms and Conditions. We recommend that our Vendors periodically review our Terms and Conditions to ensure that they are notified of any updates.

 

Questions

If you have any enquiries concerning any of these Terms and Conditions, please reach us at the email address below so that we can, where possible, clarify any issue.

 

policies/politiques@ocanova.ca