www.ocanova.ca

Last Update: August 26^th, 2025

 

 

The following privacy policy (« Privacy Policy ») govern the use of www.ocanova.ca.

www.ocanova.ca (the « Site ») is owned and operated by Ocanova Inc.

Ocanova Inc. is the data controller and can be contacted at:

policies/politiques@ocanova.ca

Ocanova Inc.                            

1700-2001, Robert Bourassa blvd., Montreal, Quebec, H3A 2A6

 

Purpose

The purpose of our Privacy Policy is to inform customers (« Users ») of our Site of the following:

             1.     Personal data we collect;

             2.     How we use the personal data;

             3.     Whom we share the personal data with;

             4.     How long we store the personal data;

             5.     How we protect your personal data;

             6.     Your rights as a User;

             7.     Children;

             8.     How to access, modify, delete, or challenge the data collected;

             9.     How to opt-out of data collection, use or disclosure;

          10.    Cookie policy;

          11.    Modifications; and

          12.    Complaints

 

This Privacy Policy applies in addition to the terms and conditions of our Site.

 

1 – Personal data we collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

·        Device Information : We receive information about the computers, phones, and other devices you use or interact with the Site, including IP address (which may be used to determine general location), device identifiers, cookie IDs, the browser you use, your network connection, or other unique identifiers or device information.

·        Settings and Privacy Preferences : We receive information about your settings and preferences on our Site and our Merchants, as well as information about your browser and device privacy settings.

·        Social Network Accounts : If you choose to connect through our social media accounts, you authorize that service to send us certain information about you, controlled by that service, such as your profile information. This sharing is subject to the applicable privacy notices and your privacy settings of that service.

·        Use of Ocanova Site : We receive information about your use of or interactions with the Site, such as the pages you visit, the products you view and purchase, the reviews and ratings you post and share, and your order history.

 

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

·        Profile and Contact Information : We receive your contact information or other profile information when you create an account on the Site. This information may include your name, shipping address, email address, phone number, or any other information you choose to provide to us.

·        Payment Information : Only our third-party partner (Shopify) will receive payment information when you use the Site's payment system, such as your credit card number and the expiration date. This information remains inaccessible to Ocanova.

·        Communications with Ocanova : We receive information, including the content of messages and emails, when you communicate with Ocanova (for example, for customer support requests, surveys, promotions, or studies).

 

This data may be collected using the following methods:

·        The creation of an account by the User.

·        The purchase of an item within the Site.

 

2 – How we use the personal data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect automatically is used for the following purposes:

·        Provide, improve, and customize the Ocanova services : To provide you with personalized services, including by displaying your purchase history and order status in one place, offering simplified payment options when shopping, recommending products, and personalizing the products offered to you, and to improve the Services, including based on your use of consumer services.

·        Track and implement your privacy preferences and settings : To track and implement your privacy settings and preferences with us.

·        Communicate with you: To communicate with you about our services, including about product updates, your account, and changes to our policies and terms. We also use your information to respond to you when you contact us.

·        Authentication, integrity, security, and safety : To authenticate your account, provide a secure payment and shopping experience, and to detect, investigate, and prevent malicious conduct, fraudulent activity or unsafe experiences, address security threats, protect public safety, and secure our services for you and our merchants.

·        Legal reasons : To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

 

3 – Whom we share the personal data with

Employees

We may disclose the User’s data to any member of our organization who reasonably needs access to the User’s data to achieve the purposes set out in this Privacy Policy.

 

We may share the following User’s data with certain of our employees:

·        Name;

·        Address;

·        Email; and

·        Purchase history.

 

Third Parties

We may share the User’s data with the following third parties:

·        Shopify Inc.; and

 

We may share the following User’s data with third parties:

·        Name;

·        Address;

·        Email;

·        Cellular telephone number for authentication purposes;

·        Purchase history; and

·        Credit card information.

 

We may share User’s data with third parties for the following purposes:

·        To communicate with the User by email or by telephone;

·        To facilitate future purchases;

·        To process shipments and parcel tracking; and

·        To settle any shipment discrepancies, returns or other.

 

Third parties will not be able to access the User’s data beyond what is reasonably necessary to achieve the given purpose.

 

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

·        If the law requires it;

·        If it is required for any legal proceeding; and

·        To prove or protect our legal rights.

 

 

4 – How long we store the personal data

We retain personal data for as long as we have an ongoing business need to do so (e.g., to provide our services, to comply with applicable legal, tax, or accounting requirements, for security and fraud detection or prevention, or in connection with backup or disaster recovery processes), unless a different retention period is permitted or required by applicable law.

 

The criteria used to determine our retention periods include the following:

·        The length of time we have an ongoing relationship with you and our services provided to you (for example, for as long as you have an account with us or keep using our services);

·        Whether you modify or delete your information through your account;

·        Whether Ocanova has a legal obligation to keep the data (for example, certain laws require Ocanova to keep records of your transactions for a certain period of time); or

·        Whether retention is advisable considering our legal position (such as: the enforcement of our agreements, the resolution of disputes, the applicable statutes of limitations, litigation, or regulatory investigation).

 

5 – How we protect your personal data

To protect your security, our third party uses the strongest available browser encryption and stores all our data on servers in secure facilities. Some data, like name, address and email, is only accessible to some of our employees. Our employees are bound by strict confidentiality agreements, and a breach of this agreement would result in the employee’s termination and a criminal charge.

 

While we take all reasonable precautions to ensure that the User’s data is secure and that Users are protected, there always remains the risk of harm. The Internet can be insecure at times and therefore we are unable to guarantee the security of the User’s data beyond what is reasonably practical.

 

6 - Your rights as a User

Under the GDPR (General data protection regulation), you have the following rights:

·        Right to be informed;

·        Right of access;

·        Right to rectification;

·        Right to erasure;

·        Right to restrict processing;

·        Right to data portability; and

·        Right to object.

 

7 – Children

The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as it is detected. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our data protection officer.

 

8 - How to access, modify, delete, or challenge the data collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here :

 

policies/politiques@ocanova.ca

 

Ocanova Inc.

1700-2001, Robert Bourassa blvd., Montreal, Quebec, H3A 2A6

 

9 - How to opt-out of data collection, use or disclosure

Your Privacy Rights and Choices

You may have certain rights to manage your personal data and the following rights may apply, subject to certain exceptions:

·        Access and Portability : Right to request access to your personal data.

·        Correction / Rectification : Right to correct inaccurate or incomplete personal data in certain circumstances.

·        Deletion / Erasure : Right to delete personal data about you.

·        Right to opt out : Right to opt-out of the ‘sharing’ of your personal data for cross context behavioral advertising or targeted advertising.

 

You can also update your account information or request to deactivate or delete your account directly through your account on the Site.

 

10 – Cookie policy

A cookie is a small file, stored on a User’s hard drive by a website. Its purpose is to collect data relating to the User’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

 

We use the following types of cookies on our Site:

·        Functional cookies: Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

·        Analytical cookies: Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

·        Targeting cookies: Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and

·        Third-Party Cookies: Third-party cookies are created by a website other than ours.

 

We may use third-party cookies to achieve the following purposes:

·        Monitor User’s preferences to tailor advertisements around their interests.

 

11 – Modifications

We may update this Privacy Policy periodically to comply with legal requirements and to reflect changes in how we operate our site and the expected customer behavior. When we amend this Privacy Policy, we will update the date of the last modification in « Last Update » at the top of this Privacy Policy. We recommend that our Users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify Users by email of changes to this Privacy Policy.

 

12 – Complaints

If you have any complaints about how we process your personal data, please reach us by email at the email address below so that we can, where possible, resolve the issue.

 

You can contact our data protection officer at :

policies/politiques@ocanova.ca

Ocanova Inc.
1700-2001, Robert Bourassa blvd., Montreal, Quebec, H3A 2A6