www.ocanova.ca
Last Update: August 29th, 2025
Vendor Admissible Use Policy
As the business owner, you bear ultimate responsibility for your operations. When using our Services, you are required to comply with all platform rules, partner agreements, and applicable laws.
As a Vendor on our platform, it is your responsibility to know and comply with all applicable legal requirements for your products. Using the Ocanova platform for any illegal activity in your jurisdiction is strictly prohibited. While we recognize that laws and regulations can be complex, as a merchant, you are responsible for understanding and complying with all relevant legal boundaries in the markets you serve. Your decision to sell in a particular market implies a commitment to serious engagement and compliance.
· Bilingual labeling: Canada's Consumer Packaging and Labelling Act requires mandatory information on consumer products to be displayed in both English and French.
· All Vendors must uphold ethical commercial standards. The Ocanova platform prohibits any activities that violate the social contract of commerce, including threatening or inciting violence against individuals or groups, and selling products that promote intentional self-harm.
· Adherence to our agreements is mandatory and our Contract is crucial to our platform's operation. This Contract legally binds you as a Vendor and specifies the rules you must follow.
· We require all Vendors to act in good faith. Failure to do so may result in Account termination or suspension. We will not tolerate attempts to manipulate our systems or circumvent our rules. This includes fraudulent behavior against Ocanova, other vendors, or customers, as well as malicious practices like sending spam. While our priority is to minimize business disruption, such violations often necessitate account termination.
· The listing of any prohibited product in a Vendor's Store will result in a $1,000 fine and the immediate termination of the Vendor's account (see section 5.7 – Fines, Suspension and Termination in the Vendor Agreement and Terms of Service).
Prohibited product types on Ocanova
Prohibited product types on our platform include, but aren't limited to, the following examples:
Controlled and prohibited substances
· Drugs and drug-related products are prohibited.
· Alcohol and tobacco: The sale of alcoholic beverages, tobacco products, and related items, such as e-cigarettes and vaping products, is heavily restricted and prohibited.
· Cannabis and paraphernalia: The sale of cannabis, CBD products, THC, and drug paraphernalia (including bongs and pipes) is prohibited.
· Drugs and medical devices: Prescription drugs and over-the-counter medications are prohibited. The sale of certain regulated medical devices and products with unsubstantiated medical claims are also prohibited.
· Hazardous materials: Items that are radioactive, explosive, highly flammable, toxic, or otherwise dangerous are prohibited.
· Health supplement products from unlicensed Vendors are strictly prohibited.
Weapons and related items
· Firearms and explosives: The sale of firearms, ammunition, explosive materials, fireworks, and replica weapons is strictly prohibited.
· Knives and other weapons: Many types of knives, such as switchblades, daggers, and martial arts weapons are prohibited.
· Lock-picking devices: Tools intended for lock-picking and theft are prohibited.
Animal and human products
· Live animals and illegal wildlife: The selling of any live animal species, pets, insects, marine mammals, as well as parts or products from endangered or threatened species, is prohibited. This includes items made from ivory, cat, or dog parts.
· Human remains: Human body parts, fluids, and remains are not permitted, including items like hair, teeth, and nails.
Recalled and unsafe products
· Recalled items: It is illegal to sell products that have been recalled by a manufacturer or government agency, including Health Canada.
· Uncertified electronics: Electrical products that not certified in accordance with the Canadian Electrical Code (CEC) are prohibited.
· Children's products: Health Canada has banned several products for children due to safety risks, such as baby walkers and certain jewelry containing high levels of lead.
· Magnets: High-powered magnets or magnet sets that can be swallowed are prohibited.
Intellectual property and counterfeit products
· Counterfeit and knockoff products: Selling counterfeit, illegally replicated, or unlicensed merchandise is strictly prohibited.
· Pirated media: Unauthorized or recopied media, such as movies, music, and software, is prohibited.
· Patent, trademark or copyright infringement: Selling products that infringe on someone else's patent, trademark or copyright is prohibited.
Other restricted or prohibited items
· Offensive content: Items that promote violence, hatred, or illegal activity are prohibited.
· Adult content: Mature and adult content or services, or products that have nudity are prohibited.
· Money and financial products: All currency, coins, counterfeit money, and all cash equivalents are prohibited.
· Digital products: All products delivered by digital download, such as e-books, software, and digital accounts are prohibited.
· Pesticides: Pesticides that are illegal according to Health Canada are prohibited.
· Gambling products are prohibited.
· Electronic devices used to jam, block or interfere with other electronic devices to disable or alter their functions are prohibited.
· Electronic devices intended primarily for the hidden or unauthorized recording of communication are prohibited.
· Hazardous and non-shippable materials are prohibited.
· Baby products and toys that do not conform to the Canada Consumer Product Safety Act are prohibited.
· Digital currencies, securities and other investment related products are prohibited.
· Warranties, service plans, contracts and guarantees are prohibited.
2025 Ocanova® - All rights reserved.